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RMA Policy



Freight Damages:


	All shipments are FOB Destination. If you receive a package that has visible damage or has damaged contents after opening, contact soho-voip-phone by using our toll free number: 1-408-687-4826 or send us an email at online@soho-voip-phone.com . A soho-voip-phone Specialist will provide return instructions for your damaged product. Upon return receipt, the equipment will be inspected and disposition of replacement items will be determined.

Discrepancies:


	You have seven (7) days from receipt of product to notify us of any discrepancies.

Return of Faulty /defective Goods:


	Goods that are faulty can be returned or exchanged with soho-voip-phone, within 14 days. soho-voip-phone will pay for the cost of returning the goods back to soho-voip-phone. All products, unless noted otherwise, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. For more information regarding the manufacturers' warranty please email us with the part number at online@soho-voip-phone.com.

Return of Non-Faulty Goods:


	Goods that are not faulty can be returned within 14 days of receipt. To exchange products, the goods must be returned in their original unopened packaging. Goods that have been opened or goods sold on a "no return basis" items cannot be returned, unless faulty. Special order items and custom made items can not be returned or exchanged. The following provisions apply in respect of the return of non-faulty Products. No Fault Product “No Fault Product'” is a Product returned by the Customer where the return is not due to the fault of soho-voip-phone or any fault with the Product. No fault products returns over $100 in value will attract a 15% restocking fee. Return of Software Unopened or defective software can be returned for replacement. However non-defective opened software will not be accepted under any circumstances. "NO RETURN BASIS" The term "No Return Basis" means that a returned product will not be accepted by soho-voip-phone unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement

DOAs:


	Products found to be defective out-of-the-box or "dead on arrival" may be returned for replacement within fourteen (14) days of the invoice.

Refund:


	You will be notified via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 days of our receiving your return. It is imperative to note that soho-voip-phone will only refund the actual cost of the product and not the related Shipping & Handling charges except in the case of a defective / faulty product.

Contacting Us


	If you have any questions about the RMA Policy, please give us a call at 1-408-687-4826 or use the Contact Us section on the website. We welcome your questions and suggestions about the RMA policy.

Return Policy Procedures:

	1) Before you return any product you must contact a Soho-Voip-Phone customer service representative by telephone or online via an email to obtain an RMA #. When you submit your request for a return you will be given a RMA # (Return Merchandise Authorization Number) that you will need to write on your shipping label below your return address. You must also include in the box a brief note explaining the reason for your return with your signature signed at the bottom of the note. You can obtain an RMA # by calling 1-408-687-4826 or by emailing your request to Online@soho-voip-phone.com 2) Your RMA # should be clearly written on the shipping label below the address to where you are returning your product. All returned products must be in "unused" or "as new saleable" condition in the original box or package. All instruction manuals, warranty cards, certification documentation, extras, must be included with the return. 3) All returns must be authorized by an RMA #. Any return initiated without obtaining authorization from us is considered to be in non-compliance with our return policy, and delivery will not be accepted. The customer will then be responsible for any applicable charges. 4) You will be provided with a return address along with your RMA information. Do not ship returns to our sales office or corporate headquarters unless otherwise instructed to do so. All shipments sent to the incorrect address will be refused. Please make sure you are returning your order to the correct address. 5) Once your returned merchandise is received and your merchandise is verified to be in "unused" or "as new saleable" condition, the appropriate amount will be refunded to your credit card. You should allow 21 days for your refund to appear on your credit card. 6) All returns are subject to a restocking fee. We have a standard restocking fee of 15% on all returned items.